OUR COMMITMENT TO YOU
‘We’re Good to Go’

We are delighted to announce that we have now been presented with the ‘We’re Good to Go’ certification with Visit England. We also have our AA covid-19 confident award. These official UK accreditations confirm that as a business we have worked hard to follow Government and industry COVID-19 guidelines and staff training. It also confirms that we have appropriate processes in place to maintain cleanliness and aid social distancing.

PROCEDURES & POLICIES

In response to the COVID-19 pandemic we have enhanced our standards across all aspects of hotel operations following the guidance from the HM Government, Public Health England, the National Health Service and industry specific advice from UK Hospitality.

All staff will return to work having completed a health declaration proving they are fit for work. Temperatures of staff will be checked upon reporting for duty. Every member of staff has successfully completed a full Covid19 training with a certificate of achievement.

We will continue to review our practises and procedures following the most up to date government advice. Please understand that further changes could happen with immediate effect if required, it is vital we keep guests and staff safe at all times.

OUR GUESTS

Prior to arrival it is important that a dinner reservation has been made. Please understand that spaces are limited in numbers due to the required social distancing measures. We also require advance notice of 48 hours for any special dietary requirements, ensuring our chefs can cater appropriately. Bookings can be made here.

Regretfully we are unable to valet park your car at this time, therefore we suggest dropping off your luggage at the front door before parking, keeping contact to a minimum.

Please respect the social distancing measures in place throughout public areas.

We will be operating a contactless check-in/check-out service where possible and encouraging you to pre-pay, reducing interactions.

We have installed safety stations with hand sanitiser at key points throughout the hotel.

Your bedroom will be cleaned with extra care following the new strict guidelines. All rooms will be cleaned on a request only basis to protect you and limit anyone entering your bedroom. The team will of course provide clean towels, sheets and toiletries.

We encourage you to use the bathroom within your room, although public toilets will be available.

We will provide less amenities in your room, please understand we are not cutting corners but ensuring any risk is reduced and the cleaning process more thorough.

We appreciate that caffeine is important; therefore although removed from your bedroom it can be delivered to your door upon request in a sanitised box compromising of coffee machine, tea pot, mugs and accompaniments.

At times we may be required to use protective shields to protect both you and the team so please don’t be alarmed.

Cash will not be accepted, unless arranged by prior agreement with Management.

During this time we are unable to offer a breakfast buffet. A plated Cotswold breakfast or continental option will be served. We can also deliver breakfast and leave the tray outside your room on a stand.

OUR TEAM

Will endeavour to be as warm and friendly as ever – they love to chat, just from a distance.

Temperature checks will be taken daily before entering the building and starting a shift.

All staff have undertaken strict Covid19 training, nobody can return to without passing the relevant examination.

Staff are expected to make space for guests to pass safely, please don’t be surprised if you see them walking away to maintain a safe distance. Reluctantly we are required to avoid the normal courtesies we like to provide such a door opening and handshakes. Please don’t be offended it is our responsivity to keep everyone safe.

All team members will be required to wash their hands (or use hand sanitiser) every 20 minutes.

The team will follow a policy of no physical contact and maintain physical distancing, wherever possible.

ELLENBOROUGH

Will operate a one way system throughout the hotel where possible.

Lifts will only be available for use by prior arrangement with Management.

Signage will be displayed in all common areas to reinforce social distancing and directional measures.

Will be operating an enhanced cleaning programme in public areas with an increased frequency in disinfection of high touch areas.

The Duty Manager is our designated, responsible contact person for all staff and guest COVID-19 related queries.

Will be operating flexible terms and conditions for all individual bookings whereby you can cancel 24 hours prior to arrival with a full refund.

All non-residential bookings will require customers to provide contact details to adhere with the Government track and trace.

Inside the restaurants, we will only be accommodating a maximum 6 guests from different households. Tables up to 8 can be reserved for groups of two different households. More than this you will be required to sit on separate tables to adhere to the guidelines set out by UK Government.

Tables are located at an acceptable social distance; service times are restricted in numbers due to this. We have also expanded our outside service offering.

Condiments have been removed and replaced with disposable options for hygiene purposes.

Single use menus and menu sanitizing procedures will be in place.

OUTSIDE POOL

We are delighted to announce the outdoor pool will be open.

SPA & GYM

Our spa facilities & gym, including treatments will remain closed, we are constantly reviewing this and hope to re open soon.