Latest Covid-19 Updates
In support of the National Lockdown the hotel will reopen on Thursday 3rd December.
Fully flexible reservations can be made online for stays from 3rd December onwards,
no pre payment required.
Prior to arrival it is important that a dinner reservation has been made. Please understand that spaces are limited in numbers due to the required social distancing measures. We also require advance notice of 48 hours for any special dietary requirements, ensuring our chefs can cater appropriately. Bookings can be made here.
Regretfully we are unable to valet park your car at this time, therefore we suggest dropping off your luggage at the front door before parking, keeping contact to a minimum.
Please respect the social distancing measures and one way systems in place throughout public areas. Guests are required to wear masks at all times front of house.
We will be operating a contactless check-in/check-out service where possible and encouraging you to pre-pay, reducing interactions.
We have installed safety stations with hand sanitisers at key points throughout the hotel.
Your bedroom will be cleaned with extra care following the new strict guidelines.
We encourage you to use the bathroom within your room, although public toilets will be available.
We will provide less amenities in your room, please understand we are not cutting corners but ensuring any risk is reduced and the cleaning process more thorough.
During this time we are unable to offer a breakfast buffet. A plated Cotswold breakfast or continental option will be served
All staff have undertaken strict Covid19 training.
Will endeavor to be as warm and friendly as ever – they love to chat, just from a distance.
Temperature checks will be taken daily before entering the building and starting a shift.
The team will follow a policy of no physical contact and maintain physical distancing, wherever possible.
Will be operating an enhanced cleaning programme in public areas with an increased frequency in disinfection of high touch areas.
The Duty Manager is our designated, responsible contact person for all staff and guest COVID-19 related queries.
Will be operating flexible terms and conditions for all individual bookings whereby you can cancel 24 hours prior to arrival with a full refund.
Track & Trace
We are doing all we can to support the UK Government Track and Trace program. We ask you to provide us with some basic information as per official NHS guidance. Click HERE
This will be displayed in all areas of the hotel.
Prior to reopening the hotel we received the ‘We’re Good to Go’ certification with Visit England. We also have our AA covid-19 confident award. These official UK accreditations confirm that as a business we have worked hard to follow Government and industry COVID-19 guidelines and staff training.
It also confirms that we have appropriate processes in place to maintain cleanliness and aid social distancing.