Latest Covid-19 Updates

Ellenborough Park is Open until 26th December

 

What Tier is Ellenborough in?
Tier 2 moving into Tier 3 from Saturday 26th December

 

What does this mean for your visit?
We are very sad to say that Ellenborough Park will close from Saturday 26th December until further notice.

 

Christmas Day Bookings
During this time we will not be able to accommodate mixed household bookings for restaurant tables, or group stay bookings that would see you mixing with another household during your stay.

You can contact our Reservations team to discuss your booking if you would like to change your plans either by emailing them on reservations@ellenboroughpark.com or calling 01242 545454

 

Hotel Bookings
Our team will be in touch with guests who have a reservation with us to reschedule for the New Year.

 

Restaurant Bookings
If you have a restaurant booking between 26th December and early January, we will automatically cancel your booking on your behalf.
If you would like to re-book you can book online here.

 

Our Team
All staff have undertaken strict Covid19 training.
Will endeavour to be as warm and friendly as ever – they love to chat, just from a distance.
Temperature checks will be taken daily before entering the building and starting a shift.
The team will follow a policy of no physical contact and maintain physical distancing, wherever possible.
Will be operating an enhanced cleaning programme in public areas with an increased frequency in disinfection of high touch areas.
The Duty Manager is our designated, responsible contact person for all staff and guest COVID-19 related queries.
Will be operating flexible terms and conditions for all individual bookings whereby you can cancel 24 hours prior to arrival with a full refund.

 

Track & Trace
We are doing all we can to support the UK Government Track and Trace program. We ask you to provide us with some basic information as per official NHS guidance. Click HERE

This will be displayed in all areas of the hotel.

 

Industry Accreditation
Prior to reopening the hotel we received the ‘We’re Good to Go’ certification with Visit England. We also have our AA covid-19 confident award. These official UK accreditations confirm that as a business we have worked hard to follow Government and industry COVID-19 guidelines and staff training.
It also confirms that we have appropriate processes in place to maintain cleanliness and aid social distancing.