A luxury house and grounds, where the friendly team combine charm and bespoke service, creating truly memorable experiences in an historic and memorable destination.
Our vision is to be the leading country house hotel in the UK through continually driving the hotel to achieve excellence in every area.
At the heart of our vision is the idea that our guests are our family, welcomed into our exquisite home to experience luxury and charm like no other.
Behind every great mission, are great core values. Our vision is hinged on the following:
- Excellence in our service and style
- Evolving continually to provide guests with a market-leading experience
- Ethical in everything we do
How we express our values
We are committed to excel in all we do, consistently going the extra mile for our guests who are at the heart of our business.
We have a positive, ‘can do’ attitude to all we do, going above and beyond for our guests on a daily basis, leaving them free create memories to last a lifetime.
We are welcoming, inclusive and passionate in our service delivery and empower our employees to fulfil our guests’ needs and meet their own potential.
Time and care is taken to communicate with our guests and each other.
We are committed to developing our people through continual training and clear succession planning.
We constantly review the range of services and packages we offer our guests to ensure we continually meet their needs and preferences.
We are ethical in all we do, using local suppliers and employing local people where possible.
We do everything with integrity offering an authentic and luxurious country house experience to our guests, ensuring they return to us time and time again.
We have a clear business focus and encourage initiative and entrepreneurial spirit in our employees.
We are motivated by developing a competitive edge and generating a good return for our shareholders.